Returns & Refunds

The short version

If a Bioaru product reaches you damaged, sealed incorrectly, past its date, or simply not up to the standard we promise, we will make it right — whichever store you bought it from.

How returns work

Because purchases are completed on a marketplace, the refund itself is processed by that marketplace, using the payment method you used. Raise the return in their app or website within their return window (usually 7 to 10 days from delivery).

Then email info@bioaru.com with your order number so we can track the issue on our side and follow up with the partner if it stalls.

What we will always replace or refund

• Product damaged or leaking on arrival
• Broken or tampered seal
• Wrong product delivered
• Product delivered past, or very close to, its use-by date
• Any genuine quality complaint — off smell, off colour, clumping in an unopened pouch

What we cannot accept

• Pouches that have been opened and substantially used, unless there is a quality defect
• Returns raised after the marketplace's return window has closed
• Products bought from unauthorised resellers. If a seller is not listed on our product pages, we cannot verify what is in the pouch.

Damaged or defective items

1. Do not consume the product.
2. Photograph the pouch, the seal and the outer carton.
3. Raise a return with the marketplace.
4. Email the photographs and your order number to info@bioaru.com.

We aim to respond within one working day.

Refund timelines

Once the marketplace approves the return, refunds are typically credited within 3 to 7 working days depending on your bank and payment method.

Still stuck?

Call us on +91 88058 52644, Monday to Saturday, 9:00 AM to 7:00 PM IST. A real person will pick up.